This Privacy Policy constitutes a legally binding document and an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023 of India. By accessing our Site, browsing our directory, submitting an inquiry, registering a company, or otherwise interacting with our services, you unconditionally accept and agree to be bound by the terms detailed herein.
1. Introduction and Preamble
Welcome to Q9 Shop ("Company", "We", "Us", or "Our"). We operate a specialized Business-to-Business (B2B) directory and inquiry generation web application dedicated exclusively to Industrial Machine Manufacturers ("Platform" or "Site").
This Privacy Policy constitutes a legally binding document and an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India. This document does not require any physical, electronic, or digital signature.
The purpose of this Privacy Policy is to transparently articulate our data collection, processing, storage, sharing, and protection practices. By accessing our Site, browsing our directory, submitting an inquiry, registering a company, or otherwise interacting with our services, you (the "User", "Data Principal", "Manufacturer", or "Buyer") unconditionally accept and agree to be bound by the terms detailed herein. If you do not agree with these terms in their entirety, you are strictly advised to cease the use of our Platform immediately.
2. Definitions
To ensure absolute clarity and adherence to the DPDP Act, 2023, and the IT Act, 2000, the following terms are defined:
- "Data Fiduciary" refers to Q9 Shop, the entity determining the purpose and means of processing personal data.
- "Data Principal" refers to the individual to whom the personal data relates (including authorized representatives of registering companies and users making inquiries).
- "Personal Data" implies any data about an individual who is identifiable by or in relation to such data.
- "Platform" implies the Q9 Shop application, website, and all associated digital infrastructure.
- "Processing" refers to operations performed on digital personal data, including collection, recording, structuring, storage, retrieval, disclosure, and erasure.
3. Nature of Platform and Business Model (Crucial Clarification)
It is imperative for all Users to explicitly understand the operational boundaries of Q9 Shop. Our Platform acts merely as a digital aggregator, an online directory, and an intermediary communication bridge between Industrial Machine Manufacturers and prospective buyers.
- No Online Purchasing: Q9 Shop categorically does not provide online purchasing, e-commerce, or shopping cart functionalities for the industrial machines listed on our Platform.
- No Payment Gateway for Products: We do not facilitate, process, or interface with any payment gateways for the buying or selling of the physical industrial products showcased. All such financial transactions, negotiations, and product deliveries must occur entirely offline and strictly between the buyer and the manufacturer, completely independent of Q9 Shop.
- Paid Listing Only: The only financial relationship users will have with Q9 Shop pertains to our Paid Listing Facility. Manufacturers are charged a subscription or listing fee to feature their company and product catalogs on our Site.
4. Categories of Information We Collect
Depending on your mode of interaction with our Platform, we collect various categories of information. We adhere strictly to the principle of data minimization, collecting only what is necessary for our stated purposes.
4.1. Company Registration Data Collection
When an Industrial Machine Manufacturer registers to create an account, we require specific credentialing data. This includes the name of the authorized representative, official company name, primary contact email address, corporate telephone or mobile numbers, physical postal address, and designation of the person registering the account.
4.2. Business Profile Information
To facilitate a robust B2B directory, registered manufacturers are required to populate their business profiles. This encompasses business statutory details, tax registration numbers (such as GSTIN for Indian entities), years of establishment, factory locations, employee count, manufacturing capacity, and corporate certifications (e.g., ISO certifications).
4.3. Product Listing Information
Manufacturers utilize our admin panel to upload comprehensive product catalogs. This data includes product names, technical specifications, dimensional data, operational capacities, high-resolution images, descriptive text, and approximate price ranges (for informational purposes only).
4.4. User Enquiries
When a general visitor or prospective buyer utilizes the Platform to seek more information about a listed machine, they must submit an inquiry form. We collect the inquirer's full name, email address, contact number, geographical location, and the specific textual requirements or questions they have regarding the industrial machinery.
4.5. Product Reviews
Users have the facility to post reviews and ratings regarding manufacturers and their listed products. We collect the content of these reviews, the star rating assigned, the timestamp of submission, and the user's identifying details to maintain the authenticity of the feedback ecosystem. Registered manufacturers can manage and respond to these reviews via their dedicated admin panels.
4.6. Paid Listing/Subscription Information
To process the charges for our Paid Listing Facility, we require billing details. This may include billing addresses, invoicing names, GST details, and transaction reference numbers. While we collect payment for our subscription services, sensitive financial data (like credit card numbers or raw bank credentials) is processed directly by secure, RBI-compliant third-party payment aggregators, and we only retain the transactional receipt data necessary for accounting and tax compliance.
4.7. Automated Data Collection (Cookies and Analytics)
When you navigate Q9 Shop, our servers automatically collect metadata and technical footprint data. This includes your Internet Protocol (IP) address, browser type and version, Operating System, Device ID, time zone setting, browser plug-in types, the Uniform Resource Locators (URL) clickstream to, through, and from our Site, pages viewed, page response times, download errors, and lengths of visits to certain pages.
5. Purpose and Usage of Collected Data
In strict compliance with the DPDP Act, 2023, we process your data only for lawful purposes for which you have given explicit consent, or where processing is legally necessitated.
- Service Provision: To create, authenticate, and manage your corporate account and provide access to the admin panel.
- B2B Matchmaking: To transmit User enquiries directly to the relevant Manufacturer, enabling seamless business communication.
- Platform Functionality: To display business profile information, product listings, and approved product reviews to the public internet, fulfilling the core utility of our directory.
- Billing and Administration: To execute invoicing for the Paid Listing Facility, maintain accounting ledgers, and manage subscription renewals or cancellations.
- Communication: To send you technical notices, security alerts, administrative messages, and updates regarding your listing or inquiries.
- Improvement of Services: To deploy analytics that help us understand user behavior, optimize our user interface, resolve technical glitches, and enhance the overall efficiency of the Platform.
6. Disclosure and Sharing of Information
We respect the sanctity of your corporate and personal data. Q9 Shop does not sell, rent, or illegitimately trade your data to third-party data brokers. However, the inherent nature of a public B2B directory requires certain disclosures:
- Public Visibility: All approved Business Profile Information, Product Listing Information, and Product Reviews are published openly on the Site and can be indexed by external search engines (like Google or Bing).
- Sharing with Manufacturers: When a user submits an inquiry, their contact details and message are explicitly and immediately shared with the targeted Manufacturer via the Platform's backend infrastructure.
- Third-Party Service Providers: We engage trusted third-party entities to support our operations. This includes cloud hosting providers, database management systems, email and SMS gateways, and secure payment processors (for subscription fees). These providers are bound by stringent confidentiality agreements and are permitted to process data solely in accordance with our instructions.
- Legal Disclosures: We reserve the right to disclose any information, including Personal Data, if mandated by law, court order, or lawful requests by government authorities (such as CERT-In or local law enforcement) under the Information Technology Act, 2000, for the purposes of verification of identity, or for prevention, detection, investigation of cyber incidents, prosecution, and punishment of offenses.
8. Data Security Measures
Data Security is a paramount concern for Q9 Shop. We implement robust, industry-standard administrative, physical, and technical safeguards in accordance with Section 43A of the IT Act, 2000.
- Our databases are secured behind complex firewalls and accessed via virtual private networks.
- Data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
- Access to user data within our organization is strictly restricted on a "need-to-know" basis to authorized personnel only.
Despite our exhaustive efforts, no method of transmission over the internet or electronic storage is unequivocally secure. Therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute, infallible security.
9. Data Retention Policy
We retain your Personal Data and Business Profile Information only for as long as is strictly necessary to fulfill the purposes outlined in this Privacy Policy.
- Active Accounts: Data is retained as long as your corporate account or paid listing subscription remains active.
- Inactive/Deleted Accounts: Upon account deletion, we purge public listings. However, we are legally obligated to retain certain transactional data (invoices, payment logs for paid listings, and core registration logs) for a statutorily defined period to comply with Indian taxation, corporate laws, and dispute resolution mandates.
- Enquiries and Reviews: System logs of inquiries and reviews may be archived securely to maintain the historical integrity of the Platform's operations.
10. User Rights and Account Deletion (Compliant with DPDP Act, 2023)
As a Data Principal operating within the jurisdiction of India, the DPDP Act, 2023 endows you with specific, actionable rights regarding your digital personal data:
- Right to Access and Information: You have the right to request a summary of the personal data we process and the identities of all data fiduciaries with whom the personal data has been shared.
- Right to Correction and Erasure: Registered users can independently correct, update, or amend their Business Profile and Product Listings directly through their admin panel. Furthermore, you have the right to request the complete erasure of your personal data from our servers.
- Right to Grievance Redressal: You possess the right to have your data-related grievances registered and resolved swiftly by our designated Grievance Officer.
- Right to Nominate: You have the right to nominate another individual who shall, in the event of your death or physical/mental incapacity, exercise your rights under the DPDP Act on your behalf.
- Withdrawal of Consent: You may withdraw your consent for data processing at any time. However, such withdrawal will necessitate the termination of your account, as the processing of this data is foundational to providing our services.
10.1. Account Deletion Process
To invoke your right to erasure, you may submit a formal Account Deletion request via your admin panel or by emailing Info@q9shop.in. Upon verification of the request, we will initiate the deletion protocol, removing your profile from public view within 7-14 business days, subject to the structural data retention laws explicitly mentioned in Section 9.
11. Children's Privacy
Q9 Shop is a professional B2B platform intended strictly for use by adult representatives of commercial entities. We do not knowingly solicit, collect, or process Personal Data from minors (individuals under the age of 18 years). If you are under 18, you are legally prohibited from registering on our Site. If we discover that a minor has provided us with personal data without verifiable parental or guardian consent, we will take immediate, unilateral steps to permanently delete such information and terminate the associated account.
12. Intellectual Property
All content, structural design, algorithms, databases, logos, trademarks, and source code comprising the Q9 Shop Platform are the exclusive Intellectual Property of Q9 Shop and are protected by Indian and international copyright and trademark laws.
Conversely, any textual descriptions, product images, and corporate logos uploaded by a Manufacturer remain the Intellectual Property of that respective Manufacturer. By uploading such data, the Manufacturer grants Q9 Shop a non-exclusive, worldwide, royalty-free license to display, reproduce, and format this content strictly for the purpose of operating the directory and providing the requested listing services.
13. Platform Responsibilities vs. User Responsibilities
13.1. Platform Responsibilities
Q9 Shop is responsible for maintaining the uptime of the directory, ensuring the secure transmission of inquiries from Buyers to Manufacturers, and managing the Paid Listing subscriptions accurately. We act as a neutral intermediary and do not endorse, guarantee, or warrant the quality, safety, or legality of any industrial machines listed on our Site.
13.2. User Responsibilities
- Accuracy of Information: Manufacturers are solely responsible for the absolute accuracy, legality, and authenticity of the product descriptions, specifications, and business details they upload.
- Proper Use: Users must not utilize the Platform to transmit spam, malicious code, defamatory reviews, or engage in fraudulent inquiries.
- Credential Security: Users are entirely responsible for maintaining the strict confidentiality of their admin panel passwords and account credentials. The Company shall not be held liable for any data breach resulting from a user's failure to secure their local hardware or login credentials.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, Q9 SHOP, ITS DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, DATA LOSS, OR BUSINESS INTERRUPTION ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE PLATFORM.
AS WE DO NOT FACILITATE ONLINE PURCHASES, Q9 SHOP ASSUMES ZERO LIABILITY FOR ANY FINANCIAL TRANSACTIONS, DISPUTES, DEFECTIVE MACHINERY, OR BREACH OF CONTRACT THAT MAY OCCUR OFFLINE BETWEEN A BUYER AND A MANUFACTURER WHO CONNECTED VIA OUR PLATFORM. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
15. Changes to this Privacy Policy
The digital landscape and legal frameworks are subject to constant evolution. Therefore, Q9 Shop reserves the sovereign right to modify, amend, or update this Privacy Policy at any time, at our sole discretion. Any substantial changes will be communicated to registered users via the email address associated with their account and will be prominently posted on this URL.
The "Effective Date" at the top of this document indicates when the latest revisions were made. Your continued use of the Platform following the publication of any modifications constitutes your explicit acknowledgment and acceptance of the revised Privacy Policy. We strongly urge you to review this page periodically.
16. Contact Information and Grievance Redressal
In strict adherence to the Information Technology Act, 2000, and the DPDP Act, 2023, we have appointed a Grievance Officer to address any discrepancies, concerns, or legal requests pertaining to your data privacy, account management, or interactions on the Platform.
If you wish to exercise your data rights, report a policy violation, or have questions regarding this Privacy Policy, please direct your correspondence to our designated authority:
Grievance Officer Details:
| Name | Mr. Sandip Patel |
| Company Name | Q9 Shop |
| Designation | Grievance & Compliance Officer |
| Corporate Address | Ahmedabad, Gujarat, India |
| Official Email ID | Info@q9shop.in |
We are committed to acknowledging your grievance within 24 hours of receipt and shall endeavor to amicably resolve the issue within the statutory timeframes mandated by applicable Indian laws, typically not exceeding 30 days from the date of receipt of the grievance.